Registration, Cancellation & Refund Policy

Registration Policies

Registration is on a first-come-first-served basis and is limited to space restrictions.

Advance registration is recommended for all programs.

Registration is confirmed only upon receipt of payment.

All registration is subject to availability.

All programs, prices and instructors are subject to change without notice.

Absence from classes does not constitute notice of withdrawal.

Class registration fees are non-transferrable.

You will automatically be notified if the program you have registered for has been cancelled or rescheduled, if you have provided us with a valid e-mail address or phone number.

Registration Procedure Registrations can be made by mail (using the form in the brochure); in person at the Centre; by telephone, fax or on-line. YOUR REGISTRATION IS VALID ONCE FULL PAYMENT IS MADE AND PROCESSED. Please let us know if you wish a receipt. Payment can be made either by cash, cheque, VISA or Master Card. Registrations are on a first-come first-served basis as soon as term schedules are available. Class sizes are based on the size of the studio and available equipment, ages of the participants and suitability for the material.  Your payment of the registered art class will assure you of your place in the class.

Returned (NSF) Cheques A $25.00 administration fee will be charged for cheques that are returned to us by your bank.

Program Withdrawals  Withdrawals from courses must be made at least TWO WEEKS prior to the class start date for a full refund, minus an administration fee of $25.  If you cancel less than 2 weeks prior to the start date of the class or workshop, but no later than one full business day before the start date, a credit note, less the $25 administration fee will be issued.

All refunds will be processed and paid within 30 days upon receipt of withdrawal notice. 

The refund policy will be applied regardless of a student’s attendance or health status, or any other reason for withdrawal.

Program Cancellation All courses are subject to sufficient registration. Neilson Park Creative Centre reserves the right to cancel, postpone or combine individual courses if minimum registration is not achieved. A full refund will be issued in the event of a cancellation.

Course Transfers If space is available, patrons may transfer from one course to another that is of equal or more value, as long as the transfer is done 2 weeks before the class begins. A $25 administration fee will be charged. 

Missed Class In the event that a patron is unable to attend a class, Neilson Park Creative Centre regrets that a makeup class or refund will not be offered.

Wait List In the event that the course/camp you have selected is full, you can be placed on a wait list. Individuals on the wait list will only be notified if space becomes available.

Class Supplies & Materials Neilson Park Creative Centre supplies materials for children, teen and some adult workshops. Where special materials fees or a model fee is required, it will be stated in the class information. Otherwise, adults are generally responsible for supplying their own materials.

Patrons who have registered for courses may find a supply list online. If a supply list is not shown for your course, you may call the office at 416-622-5294 to confirm the supplies needed for the course.

Age Requirements Children must meet the age requirements of the course/camp listed.

Safe Learning Environment NPCC courses aim to provide a safe, positive, and welcoming learning environment. Neilson Park Creative Centre reserves the right to refuse admittance to or de-register any person who prevents our ability to provide such an environment. In the event of de-registration, a refund will be issued for the balance of classes for which the individual is registered.

Special Needs All details of special needs must be disclosed at the time of registration. Please note that we cannot provide a support worker. Support workers are admitted to Neilson Park Creative Centre courses and camps free of charge but must present a Police Reference Check before entry to the class.

WEATHER/CANCELLATION INFORMATION LINE

Please call 416-622-5294 to confirm classes in the event of inclement weather.

Students will not be contacted when Neilson Park Creative Centre  is closed due to weather.

Every effort to provide make-up classes will be made but cannot be guaranteed.

Refunds will not be given in these rare cases.

Photos Neilson Park Creative Centre reserves the right to use photographic material for advertising and promotional purposes. If you do not want your child, yourself or other family members photographed, please let us know.

Information Collection Any personal information is used to process your application for program participation; the registration of individuals in programs; payment of fees; collection of outstanding fee amounts; aggregate statistical reporting, contacting clients regarding upcoming programs, and, additional mailings, including newsletters/surveys.   

NO REFUNDS ARE GIVEN FOR MEMBERSHIP DUES.